Discord is a natural part of most relationships. This training describes how it is tempting to let conflict get out of control and hinder the desired outcomes for client families. But there are also proven strategies to de-escalate and mitigate instances of discord when they arise.
Continue Engaging Through Empathy's story of Dylan Sullivan and his interactions with a case manager.
*This is an online, self-paced equivalent version of the live Navigating Discord course.
- Define discord in the context of working with clients
- Recognize the indicators of problematic discord
- Practice strategies to mitigate discord
- Evaluate oneself in light of tempting traps and hidden motivators
By completing/passing this course, you will attain the certificate Certificate of Completion
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