Content
1 module
Course length
2 hours
Instructor
The Project Harmony Training Institute
Price
Free
Upcoming Sessions
Description
The Quarterly Soft-Skills Refresher Program reinforces communication and relationship-building skills for all staff. It complements the Project Harmony trainings—Engaging Through Empathy, Navigating Discord, and Motivating Change—through quarterly, hands-on refresher sessions.
Objectives
•Define the role of empathy and explain how it supports trust and engagement
•Demonstrate core communication skills to strengthen conversation.
•Identify and elicit change talk to support motivation and goal directed behavior
•Recognize and navigate discord
Certificate
By completing/passing this course, you will attain the certificate Certificate of Attendance with Hours
Learning credits
CE(s)
2.0
Hours
2.0
1.
Practicing Conversations that Matter
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