En Project Harmony al entrenar "Navegando la Discordia," te embarcarás en un viaje para comprender las complejidades de las interacciones con los clientes y las trampas que pueden interrumpir estas relaciones. A través de este microaprendizaje, explora trampas comunes, reconoce los desafíos relacionados y analiza tus propias reacciones y ajustes en estas situaciones. Al final, tu nuevo conocimiento te capacitará para evaluar las relaciones con los clientes de manera introspectiva y desarrollar estrategias para navegar estas interacciones de manera más efectiva, asegurando una relación más fluida y productiva con tus clientes.   For English, see Project Harmony | Microlearning: Recognizing and Avoiding Traps in Client Relationships (Online Training) (learnupon.com) Read more

In Project Harmony's "Navigating Discord" training, you'll embark on a journey to understand the intricacies of client interactions and the pitfalls that can disrupt these relationships. Through this microlearning, explore common traps, recognize the related challenges, and analyze your own reactions and adjustments in these situations. By the end, your newfound knowledge will empower you to evaluate client relationships introspectively and develop strategies to navigate these interactions more effectively, ensuring a smoother, more productive relationship with your clients. Read more

Navigating Discord is an interactive training focused on recognizing, understanding, and effectively managing conflict in professional or personal interactions. Participants explore common communication barriers, emotional reactions, and behaviors that can escalate tension, while learning practical strategies to promote respectful dialogue, collaboration, and problem-solving. Through real world scenarios and guided discussion, this course helps individuals develop skills in conflict de-escalation, constructive communication, and maintaining productive relationships during difficult conversations and workplace disagreements. Ideal for social workers, counselors, case managers, educators, and other professionals who support clients.   Questions? Contact the Project Harmony Training Institute at training@projectharmony.com. Please email to request accommodations for participants hard of hearing. Read more

Discord is a natural part of most relationships. This training describes how it is tempting to let conflict get out of control and hinder the desired outcomes for client families. But there are also proven strategies to de-escalate and mitigate instances of discord when they arise. Continue Engaging Through Empathy's story of Dylan Sullivan and his interactions with a case manager.   *This is an online, self-paced equivalent version of the live Navigating Discord course. Read more