Engaging Through Empathy (Self-Paced)

I Don't Care What You Know Until I Know That You Care

Meet Dylan Sullivan, the single father of an 8-year-old boy named Joseph. He calls you because he says his son’s school won’t stop pestering him about Joseph misbehaving at school. He thinks that by calling your agency, he may be able to get them off his back. He also says he is interested in receiving any financial assistance you may have to offer. Can you help?

Engaging through Empathy is a training where you will learn how you can approach clients in a way to create sustainable change by building relationships and meeting them where they are at.

*This is an online, self-paced equivalent version of the live Engaging Through Empathy course.